What is Psoriasis?

Psoriasis is a chronic skin disease that generally appears as patches of raised red skin covered by a flaky white build-up. Although the exact cause is unknown, psoriasis is believed to be related to faulty signals sent by the body's immune system. These signals accelerate the growth cycle in skin cells, which pile up on the surface when the body can't shed them fast enough.

Is Psoriasis contagious?

No one can "catch" it from another person. It has a genetic component that makes certain people more likely to develop it, but often an external or environmental "trigger" is necessary to make psoriasis appear. These triggers may include emotional stress, injury to the skin, some types of infection and reaction to certain drugs.

The most common form of psoriasis is called "plaque psoriasis".about 80 percent of people with psoriasis have this type. Plaque psoriasis can appear on any skin surface, although the knees, elbows, scalp, trunk and nails are the most common locations.

There are several other types of psoriasis, and between 10 percent and 30 percent of people with psoriasis also develop a related form of arthritis, called psoriatic arthritis.

How Long Does It Take To Process My Order?

Orders received before 12PM (noon) PST, will be processed the same day. Orders received after 12PM PST will be processed the next business day. Orders received on Saturday or Sunday will be processed by noon the following Monday.

How Do I Know If a Product Is In Stock?

If the product is listed on our web site, it is in stock.

Is It Safe to Shop on-line at avvaacare.com?

Yes, we guarantee your personal and account information will be kept safe and secure. We use Secure Socket Layers (SSL) technology to ensure your information being sent over the Internet is secure and we also make use of sophisticated hardware and software firewalls on our servers where your information is stored. We do not store any credit card numbers on our servers connected to the Internet.

How Can I Pay For My Order?

avVaa gladly accepts the following payment methods: Visa, Mastercard, Paypal. First time customers with avVaa World Heath Care Products may experience a 1 or 2 business day delay in processing your initial order to allow for credit card payment verification and security checks.

Does avVaa World Health Care Products Accept International Orders?

Yes, we accept international orders; however, orders outside of Canada and the United States must contact our customer service representatives at customercare@help4skincare.com prior to placing an order.

What Taxes Do I Pay?

All orders shipped within British Columbia (BC) will be charged the applicable provincial sales tax (PST). Goods and services tax (GST) will be changed to any shipping destinations within Canada. No additional taxes or duties will be changed to US or international addresses.

How Do I Cancel My Order?

You may request a cancellation of your order by calling our customer care number at 1.800.772.8822. Once an order has been processed by avVaa World Health Care, you may not cancel your order. However, you may return items in accordance with our return policy outlined below. If your account has been charged, you will receive a credit back usually within 3 to 4 business days. We will not accept order cancellations by email as we may not receive the cancellation in time. Please call our customer care call center.

What If I am Dissatisfied with an Item I Have Purchased?

avVaa World Health Care Products is committed to our customers satisfaction. We will resolve any issues within 24 hours of the time we are notified of any problems. We offer a 100% money back guarantee.

What is the Return Policy?

Reflective of our commitment to providing our customers with superior products, is our 100% money back guarantee. In the unlikely event you are not satisfied with the product simply return the unused product in the original container within 30 days, for a refund. Please include the product invoice with your returned product. If the product(s) arrive damaged, please contact us immediately so we can send a replacement.

What are the Shipping and Handling Charges?

There are no extra costs to you for standard shipping and handling. The product price is all you pay plus applicable taxes. If you would like expedited shipping or require International shipping please give our Customer Sales and Service Agents a call toll free 1-866-772-8822 for a quote.

Orders placed by 11:00 AM PST typically are shipped the next business day. Orders shipped via our standard service will generally arrive in 10 – 14 business days.